Out of Hours Call Handling

Out of hours call handling improves customer care, allowing businesses to continue to provide their services overnight, on weekends and on holidays covering 24/7, 365 days a year.

This means that you won’t lose out on customers to a competitor as they will always be able to speak to someone representing you.

Benefits of Out of Hours Call Handling

Utilising out of hours call handling enables businesses to offer better customer service and meet their customers needs even when they’re not there. When businesses aren’t open, customers can still speak to a real person representing your business. ARM Secure will use your specific instructions when call handling, so your business will always be shown exactly how you want it to be.

Missing customer calls means missing out on business and potential profit, customers having access to business 24/7, 365 days a year they are unlikely to go to one of your competitors and use their services instead. This increases customer loyalty and improves brand reputation, therefore, improving overall business profit.

Out of hours, call handling is applicable to a wide variety of industries, wherever businesses need to maintain a high standard of customer care it can be used effectively. This includes medical receptions, legal receptions, housing associations, facilities management and even manufacturing. ARM Secure’s skilled, well-trained operators are prepared to cope with the varied scope of this service and give you the peace of mind that your customers will be dealt with in the right way.

ARM Secure recommend out of hours call handling if:

If you simply don’t have the capacity to answer them all. Our out of hours call handling means your customers can speak to a real person and leave details enabling you to get back to them when you can.

With ARM Secure, your business can be available beyond standard working hours and means you can engage with that customer group, that are only available to call you after they leave work.

It can be just as difficult for your customers to speak to you if you only work during mornings or evenings or not the full five days for example. If you are not available when you find your customers are contacting the business the most, out of hours call handling can fill the gaps of your availability and ensure calls are always taken even when you’re not there.

ARM Secure can ensure that even if you’re busy customers can still access your business. Providing you with the background information when you have the time to call them back, supports your customer and business relationships.

How does it work?

ARM Secure answer your calls efficiently and as professionally as if they were in your office during operating hours. All calls will be answered by our experienced team of highly skilled operators according to your specific instructions and using your company name.

In the case of emergencies, the call will be immediately relayed to your duty personnel. We don’t stray from your instructions. We provide our customers with detailed daily reports via email, of all calls received during out of hours and the actions taken by our operators, providing you with documentary proof to communicate with these customers during operating hours. It evidences your exceptional customer care and response times.

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