Extend your service without costly out of hours staff costs

Out of Hours Call Handling

Our white labelled Out of Hours Call Handling Service ensures your business remains responsive and operational, even when your team is offline. Calls are answered within seconds by trained operators who act as a true extension of your in-house team, maintaining your high service standards.

We can integrate directly with your CRM system, enabling us to log enquiries, update records, and book reactive jobs with your approved suppliers – just as your internal team would. There’s no disruption, no delays, just seamless continuity of service.

How does Out of Hours Call Handling Work?

ARM Secure answer your calls efficiently and as professionally as if they were in your office during operating hours. All calls will be answered by our experienced team of highly skilled operators according to your specific instructions and using your company name.

In the case of emergencies, the call will be immediately relayed to your duty personnel. We don’t stray from your instructions. We provide our customers with detailed daily reports via email, of all calls received during out of hours and the actions taken by our operators, providing you with documentary proof to communicate with these customers during operating hours. It evidences your exceptional customer care and response times.