Out of Hours Call Handling
Extend your service without costly out of hours staff costs
Our white labelled Out of Hours Call Handling Service ensures your business remains responsive and operational, even when your team is offline. Calls are answered within seconds by trained operators who act as a true extension of your in-house team, maintaining your high service standards.
We can integrate directly with your CRM system, enabling us to log enquiries, update records, and book reactive jobs with your approved suppliers – just as your internal team would. There’s no disruption, no delays, just seamless continuity of service.
ARM Secure are trusted by some of the leading FM, Fire Safety, Security, Storage and Housing Providers, with our experienced team handling critical issues with confidence, providing reassurance and keeping your operations running smoothly, 24/7.
5 Seconds
Call Answer Time
Highlighting our rapid response capabilities at any time night or day, 365 days a year
1.7 Minutes
Call Duration
Average call duration. Quick enough to be efficient, long enough to resolve issues effectively
4.68
Out of 5
Our agents sentiment score. Highlighting the team’s consistent delivery of positive customer interactions
Out of Hours Call Handling Key Features:
- Fully white-labelled
- Calls answered in seconds
- Integration with your CRM for real-time updates
- Direct job booking with your approved suppliers
- Sector expertise in FM, fire, security, storage, housing, and more
- A trusted, professional extension of your own team
What Our Call Handling Customers Say
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Benefits of Out of Hours Call Handling
Utilising out of hours call handling enables businesses to offer better customer service and meet their customers needs even when they’re not there. When businesses aren’t open, customers can still speak to a real person representing your business. ARM Secure will use your specific instructions when call handling, so your business will always be shown exactly how you want it to be.
Out of hours, call handling is applicable to a wide variety of industries, wherever businesses need to maintain a high standard of customer care it can be used effectively. This includes medical receptions, legal receptions, housing associations, facilities management and even manufacturing. ARM Secure’s skilled, well-trained operators are prepared to cope with the varied scope of this service and give you the peace of mind that your customers will be dealt with in the right way.
ARM Secure recommend out of hours call handling if:
With ARM Secure, your business can be available beyond standard working hours and means you can engage with that customer group, that are only available to call you after they leave work.
It can be just as difficult for your customers to speak to you if you only work during mornings or evenings or not the full five days for example. If you are not available when you find your customers are contacting the business the most, out of hours call handling can fill the gaps of your availability and ensure calls are always taken even when you’re not there.
ARM Secure can ensure that even if you’re busy customers can still access your business. Providing you with the background information when you have the time to call them back, supports your customer and business relationships.
How does it work?
ARM Secure answer your calls efficiently and as professionally as if they were in your office during operating hours. All calls will be answered by our experienced team of highly skilled operators according to your specific instructions and using your company name.
In the case of emergencies, the call will be immediately relayed to your duty personnel. We don’t stray from your instructions. We provide our customers with detailed daily reports via email, of all calls received during out of hours and the actions taken by our operators, providing you with documentary proof to communicate with these customers during operating hours. It evidences your exceptional customer care and response times.
