Account Manager

Job Description

ARM Secure Keyholding specialises in providing Keyholding and Alarm Response services across the UK to secure your home or business and ensure the safety of your family and employees.

Our office is the heart of our business and we require our colleagues to be efficient, friendly and represent the companies’ high standard of customer service and business performance. You will have an overview of all accounts managed by the team. This role is diverse, excited and varied working closely with the Operations team to provide business and administrative support. The Account Manager role acts as a central point of contact for our large, growing customer base and ensures smooth day-to-day operations.

Location: Ollerton, Nottingham
Experience: Advantageous but not a necessity
Hours: Full-time

Job Description

• You will take responsibility of a number of customer accounts, for which you must  provide first-class customer service, always ensuring that their needs and expectations are met and excelled upon.
• Maintaining the info mailbox alongside the rest of the account team.
• Escalating any queries to the Account Director.
• Answering daily phone calls into the operational team.
• Quoting existing customers, as and when required quoting direct or new enquiries.
• Checking, sending and invoicing jobs for customer accounts and scheduled works.
• Obtaining and chasing of missing reports not received within the SLA.
• Dispatching of monthly scheduled jobs.
• Supporting in the reallocation of sites alongside the Account Director.
• Hold monthly/quarterly review meetings with customers to ensure we/customer is meeting the SLA’s in place
• Identify potential opportunities to grow turnover with existing accounts.
• Handling of customer complaints to a satisfactory standard and escalating to the Account Director when required.
• Mobilising new sites won by the Accounts Director, yourself or any of the other Operational team.
• Investigating customer disputes to resolve all queries alongside Credit Control.
• Investigating service partner disputes as required alongside Purchase Ledger.

Person Specification

• Experience of Sage and Invoicing would be a real advantage
• Very Organised with Excellent Administration Skills
• Computer Literate (Office/Word)
• Good Customer Service Skills with Good Communication and Telephone Manners
• Ability to build and maintain successful relationships
• Some form of Sales Experience would be an advantageous but not a necessity.
• Confidence and self-awareness with the ability to communicate professionally.
• Strong negotiation skills with the ability to influence positively to gain effective outcomes. 
• Ability to work well under pressure within sometimes challenging circumstances.
• Excellent written and oral communication skills.
• Personality – Energy, Drive and Enthusiasm. 

How to apply for the role 

Strictly no agencies.
To apply for this job please send a copy of both your CV and cover letter to [email protected]