Our People are the lifeblood of ARM Secure. Everybody who works with us, from our front-line security team attending alarm activations to our support teams in the ARM Secure Headquarters, we all share the same passion which is to protect People, Properties and Peace of Mind.
So ask yourself…
Are you a passionate person?
Do you want to work for one of the UK’s leading Keyholding and Alarm Response companies?
Do you want to work for a continuously growing and thriving business that cares and invests in it’s People?
Stop you’re search for security jobs today and see what ARM Secure have to offer you…
Head Of Sales
Company
ARM Secure is now the trading name that is made up of our two sister companies. The companies: Alarm Response and Keyholding (ARK) and VRC Monitoring Solutions can provide separate and blended solutions security solutions to our Customers, Service Partners, and Installers that we work with.
The role of the Head of Sales is to be responsible for the overall sales and strategic performance of our Monitoring (new and existing customers) and Keyholding business to grow our proposition to the markets we serve. Under the ARM Secure brand this role involves assisting in the driving of Keyholding sales as part of our overall ARM Secure brand.
The heart of our performance is to ensure ARM Secure operates on a profitable basis with turnover growth along with the customer service level and regulatory standards being exceeded. A key focus is adding new and regular review of existing customers to achieve profitable customers to both businesses and retaining our existing customer base.
Responsibilities
- Lead the sales and marketing strategy on new and existing business opportunities/sector focus for monitoring solutions
- Manage the sales/account team for security solutions ensuring opportunities presented are converted and growth is maximized
- Manage a small existing sales team and to add to it quickly
- Identify new opportunities by development of a pipeline for monitoring
- Manage the growth of our network of existing and new installers and end clients for monitoring
- Attend networking events
- Ensure client meetings with key accounts are held
- Management of Contracts and adherence to Service Level Agreements
- Account management of critical Key Accounts and growth
- Regular review of the profitability of customer contracts and make decisions to protect the margin performance
- Effective management of Customer Care and Retention
- Drive to minimise Attrition of Recurring Annual Revenue (RAR)
- Identify and secure ‘Partner’ opportunities in all geographical areas
- Create Sales opportunities within the industry and be responsible for supporting growth
- Support the performance of marketing activities to demonstrate a ROI
- Identify and support in new revenue streams
- Manage and track expenditure, financial goals, and Budgets
- Support the requirement to convert WON sales in Monitoring to Turnover in a timely and efficient manner
- Support and input on the Tech/Ops weekly meetings
- Track new markets and emerging trends, recommending new products & services
Person
- A track record of selling security services – monitoring of cctv and intruder,, guarding, keyholding
- Self-motivated with strong commercial and operational focus
- A leader with strong motivational traits
- Adaptable and flexible
- Customer service orientation
- Technical knowledge of product base
- Good networker
- Excellent IT/communication/presentation skills
- Budget management and attention to detail
How to apply for the role
Strictly no agencies.
To apply for this job please send a copy of both your CV and cover letter to [email protected]
Account Manager
Job Description
ARM Secure Ltd is a leading provider of Keyholding, Alarm Response, Manned Guarding & Monitoring Services across the UK. Our business has been established for over 20-years, in which time we have perfected effective, bespoke monitoring solutions to protect people, their properties and ensure peace of mind for our customers.
Our busy Keyholding business is located in Ollerton, Nottinghamshire. Our office is the heart of our business and we require our team to be efficient, friendly and portray the companies’ high standard of customer service.
Location: Ollerton, Nottingham
Experience: Not Necessary, but would be an advantage
Hours: Full-time
Job Description
- Responsible for a number of customer accounts, providing first class customer service, ensuring needs and expectations are met and excelled upon.
- Operate as the main point of contact for assigned customers, so will need to be able to work under pressure, meeting set deadlines and able to make decisions alone.
- Respond to client’s requests in a timely fashion.
- Managing a Subcontractor network, liaising with and providing reports to customers.
- Undertaking various other administration duties where necessary.
- Escalate where necessary client needs and demands to the Operations Manager and/or Account Director.
- Ensure Service Partners are assigned accordingly to each site and those services are deliverable within required profit margin.
- Prepare and attend monthly reviews with the client.
- Generate Sales among client accounts, including upselling and cross-selling.
- Develop and maintain long-term relationships.
- Take the lead in client retention and development.
- Ensure accounts are profitable through the management of relevant portfolios.
Person Specification
- Some form of Sales/Account Experience would be an advantageous but not a necessity.
- Computer Literate (Office/Word)
- Proven track record within sales account management and/or new business development.
- Confidence and self-awareness with the ability to communicate professionally.
- Strong negotiation skills with the ability to influence positively to gain effective outcomes.
- Ability to work well under pressure within sometimes challenging circumstances.
- Excellent organisational skills to ensure priorities, goals and deadlines are met.
- Excellent written and oral communication skills.
- Personality – Energy, Drive and Enthusiasm.
How to apply for the role
Strictly no agencies.
To apply for this job please send a copy of both your CV and cover letter to [email protected]
Control Room Operators (Days)
Job Description
ARM Secure Ltd is a leading provider of Keyholding, Alarm Response, Manned Guarding & Monitoring Services across the UK. Our business has been established for 20 years, in which time we have perfected effective, bespoke monitoring solutions to protect people, their properties & ensure peace of mind for our customers.
Our busy Alarm Receiving & Remote Video Response Centre is located in Yate, Bristol, where our highly experienced team work 24 hours a day, 365 days a year providing outstanding customer care & technical support to grow our customer base.
ARM Secure are looking for people that are good problem solvers, with a keen eye for detail, have a professional telephone manner, wanting to provide the highest standard of customer service possible.
Candidates with experience in CCTV Monitoring or Alarm receiving Centres will be well received. SIA License would be advantageous, but if you have good service, people related experience we would like to talk to you.
Location: Yate, Bristol
Experience: Preferred but not essential as full training will be given
License: Required
Hours: Full-time/Part-time/Flexible
Days: £10.30 per hour
More Information
Brief outline of duties is below (though this list is not exhaustive):
- Carrying out duties relating to monitoring CCTV & Alarm systems
- Preparing compliancy documents
- Liaising with service providers via telephone & email
- Emergency out of hours support for the Alarm Receiving Centre
Person Specification
- A focus on delivering good customer service is essential
- Excellent written communication skills
- Great telephone manner
- Competent IT/Computer skills
- Ability to work under pressure
Other jobs you may currently be doing
- Call Centre Operator
- Customer Service Assistant
- Security Guard
How to apply for the role
Strictly no agencies.
To apply for this job please send a copy of both your CV and cover letter to [email protected]
Control Room Operators (Nights)
Job Description
ARM Secure Ltd is a leading provider of Keyholding, Alarm Response, Manned Guarding & Monitoring Services across the UK. Our business has been established for 20 years, in which time we have perfected effective, bespoke monitoring solutions to protect people, their properties & ensure peace of mind for our customers.
Our busy Alarm Receiving & Remote Video Response Centre is located in Yate, Bristol, where our highly experienced team work 24 hours a day, 365 days a year providing outstanding customer care & technical support to grow our customer base.
ARM Secure are looking for people that are good problem solvers, with a keen eye for detail, have a professional telephone manner, wanting to provide the highest standard of customer service possible.
Candidates with experience in CCTV Monitoring or Alarm receiving Centres will be well received. SIA License would be advantageous, but if you have good service, people related experience we would like to talk to you.
Location: Yate, Bristol
Experience: Preferred but not essential as full training will be given
License: Required
Hours: Full-time/Part-time/Flexible
Days: £11.30 per hour
More Information
Brief outline of duties is below (though this list is not exhaustive):
- Carrying out duties relating to monitoring CCTV & Alarm systems
- Preparing compliancy documents
- Liaising with service providers via telephone & email
- Emergency out of hours support for the Alarm Receiving Centre
Person Specification
- A focus on delivering good customer service is essential
- Excellent written communication skills
- Great telephone manner
- Competent IT/Computer skills
- Ability to work under pressure
Other jobs you may currently be doing
- Call Centre Operator
- Customer Service Assistant
- Security Guard
How to apply for the role
Strictly no agencies.
To apply for this job please send a copy of both your CV and cover letter to [email protected]
Control Room Operators (Bank)
Job Description
ARM Secure Ltd is a leading provider of Keyholding, Alarm Response, Manned Guarding & Monitoring Services across the UK. Our business has been established for 20 years, in which time we have perfected effective, bespoke monitoring solutions to protect people, their properties & ensure peace of mind for our customers.
Our busy Alarm Receiving & Remote Video Response Centre is located in Yate, Bristol, where our highly experienced team work 24 hours a day, 365 days a year providing outstanding customer care & technical support to grow our customer base.
ARM Secure are looking for people that are good problem solvers, with a keen eye for detail, have a professional telephone manner, wanting to provide the highest standard of customer service possible.
Candidates with experience in CCTV Monitoring or Alarm receiving Centres will be well received. SIA License would be advantageous, but if you have good service, people related experience we would like to talk to you.
Location: Yate, Bristol
Experience: Preferred but not essential as full training will be given
License: Required
Hours: Full-time/Part-time/Flexible
Days: £10.30 per hour Days/ £11.30 per hour Nights
More Information
Brief outline of duties is below (though this list is not exhaustive):
- Carrying out duties relating to monitoring CCTV & Alarm systems
- Preparing compliancy documents
- Liaising with service providers via telephone & email
- Emergency out of hours support for the Alarm Receiving Centre
Person Specification
- A focus on delivering good customer service is essential
- Excellent written communication skills
- Great telephone manner
- Competent IT/Computer skills
- Ability to work under pressure
Other jobs you may currently be doing
- Call Centre Operator
- Customer Service Assistant
- Security Guard
How to apply for the role
Strictly no agencies.
To apply for this job please send a copy of both your CV and cover letter to [email protected]
1st Line Technical Support
Job Description
ARM secure Ltd is a leading provider of Keyholding, Alarm Response, Manned Guarding & Monitoring Services across the UK. Our business has been established for 20 years, in which time we have perfected effective, bespoke monitoring solutions to protect people, their properties & ensure peace of mind for our customers.
Our busy Alarm Receiving & Remote Video Response Centre is located in Yate, Bristol, where our highly experienced team work 24 hours a day, 365 days a year providing outstanding customer care & technical support to grow our customer base.
We are looking to expand the team & recruit a 1ST Line Technical Support to provide technical support services to our installer partners. This role will report to our Monitoring Station General Manager.
Location: Yate, Bristol
Experience: Preferred
License: Required
Salary: £24-£26K P/A
Perks of the Job
Mobile Phone
Birthday Off Work
More Information
Brief outline of duties is below (though this list is not exhaustive):
- Assist with installing & maintaining networks, servers, software & hardware
- First Line Support – Inbound Tech Support queries offering support to installer partners relating to CCTV & Alarm signalling systems
- Onboarding of new products, services & technologies
- Processing CCTV applications – including set-up & design
- False Alarm Management – Data analysis • Support provision for our in-house online interactive tech tools
- Preparing compliancy documents
- Liaising with service providers via telephone & email
- Emergency out of hours support for the Alarm Receiving Centre
Person Specification
You will have experience in external and internal networking with high level experience of Microsoft OS. You will also have a real passion to work with our Installer and internal customers.
Ideally you will have some experience working in telecoms but you could have a background of being a CCTV/Intruder Engineer looking for a change.
What is very important is some with passion, energy and a desire to succeed. This role offers progression opportunities.
INTERVIEWS ARE AVAILABLE IMMEDIATELY
How to apply for the role
Strictly no agencies.
To apply for this job please send a copy of both your CV and cover letter to [email protected]
INTERVIEWS ARE AVAILABLE IMMEDIATELY
Note: Unfortunately we do not hire security guards directly, we work with service partners who hire their own security guards/employees. Please do not send CV’s through for any security roles other than the ones listed above. Many thanks, and good luck with your search!